Customer support

We always put the customer first.

Our team of customer support employees, including service engineers and application specialists works round-the-clock to make sure our machines in your factories are running smoothly.
onsite

Onsite and remote support

In order to provide customers with the best possible technical assistance we offer installation, maintenance and troubleshooting services at any customer’s location worldwide. We also offer remote assistance for quick diagnosis, troubleshooting and advice.

spareparts

Spare parts delivery

With our spare parts delivery service you can ensure that you always have the right parts available to help you keep your machinery up-and-running. You can rely on us to supply you with every machine component you need and even help you optimize your inventory.

Technical training

Our service pledge includes dedicated training and education related to the process of cold and warm forming of metal. Whether onsite or remotely, we can provide your technical staff with the knowledge they need to use our technology in the best possible way.

reconditioning

Retrofitting and reconditioning

Considering to buy a new machine, revise your existing equipment or modernize it to the latest specifications? Our team will evaluate the best option for you and when a software upgrade, the addition of extra functionalities or a complete overhaul does the job instead of buying a new machine, we will recommend that option. We can help you boost performance.